Phoenix Auto Repair

Those people are really honest. I have an rebuilt 2013 Mazda 3. Two days ago, I took the car to the shop because the traction control light comes on and off. They scanned the old stored codes (light came off then) and did some other diagnosis but couldn't locate the issue. So they reset the PCM and charged me one hour rate (they worked on the car for more than a hour). I had the light came back and off yesterday. Then today, they scanned the newly stored codes and said my car may need extensive diagnosis and it may require the expertise of the dealership. I thought I was going to pay them for their work not the result. But guess what, they just refunded me the money back. I pulled out of mess; they cut the loss. They are trustworthy. 11/7/2014

Great service done in a timely manner. Very friendly and helpful. I will definitely be taking my car back for some additional work it needs.

Just outstanding! Excellent customer service. The cleanest garage I have ever seen. The lobby also does not look like and auto repair place. Play area for kids, internet connection for adults and free coffee and sodas. Great chairs to take a nap in if you want to wait. Most people don't wait because he has a shuttle service and loaner cars.

I have come here several times and also got an awesome referral from them for windshield replacement; that referral not only got me better quality glass, but also got me a cheaper rate than the competition. The owners are a super cool family from my home state too -- Arkansas! WOO PIG SOOIE! lol

I took my car in yesterday to get the oil changed before leaving on a road trip of several thousand miles today. Everything checked out great ... except my tires. 2 of my tires had no tread left at all. If I had taken off like that, I would have gotten stranded somewhere along the way. The guys at Honest-1 are so thorough with their inspections and it saved me a lot of grief. They had 2 new tires delivered, installed them & sent me on my way. I am a VERY happy customer!!!

I originally decided to go with Honest-1 because I shopped around and found they had the best price on fixing my A/C. But it's also the service that will keep me coming back. They were friendly, clearly explained what was being done and how long it would take. Then they finished the job in less time than I expected and my A/C is working great! If you take your car there and you do have to wait a while, they actually have laptop computers with internet access you can use free of charge! That's something I've never seen at an auto repair shop!

I am very impressed with this place. Clean, neat, friendly and they remembered who I was after one phone call. I really appreciated the ride to and from my home as they worked on my vehicle! I will definitely be back and recommend to friends and family! Thanks!

Some of the friendliest people around!

Some of the friendliest people around!

A year ago, my friend noticed one of my taillights was out, so I went to Honest-1 to have it replaced. They took care of it on the spot, and charged me nothing at all; said they were happy to help me out. I've since gone back for oil changes and tire rotation--every time, the mechanics and manager were friendly, up front about pricing, and truly honest about what my car needed or didn't need. That last thing is what prompted me to write a review today. My son bought his first vehicle, a 1980 GMC Jimmy for barely more than what it would have cost for the seller to have sold it for parts. It's definitely a fixer-upper, and we found out that it was not even going to pass emissions to get it registered. Needs a transmission, body work . . . it's going to be quite a project. We brought it to Honest-1 for their opinion. They spent a full morning going over the Jimmy, and gave us a very detailed list of what was going to need to be fixed. Here's the amazing part: I was fully prepared to spend at least $500 to do the first big job that I figured I'd need to do to get past emissions . . . and these guys wouldn't take my money. They gave me alternate advice, which got me what I needed for the time being, and charged me nothing. They even tightened belts and topped off fluids FOR FREE, just so my son would be on the road a bit more safely while he saved up enough money for the big job (transmission!). Their parting words: "Just stay safe, and call us when you're ready. We'll be here when you need us." No upselling me into a part or job that I didn't need or couldn't afford, no pressure, no guilt. These are guys who really care about customer service, and in an age of "make a buck, no matter what," that's unbelievably refreshing. These will be our mechanics for life.