Phoenix Auto Repair

Honest guys. Will be back 100%

I went in to get the solenoid valve fixed I believe so I would be able to pass emissions. I was told it was going to be 1 hour or an hour and a half. I went to go for a walk and I didn’t have a ride home for the time being as I was told that the work wouldn’t take that long. I went to go for a walk and was called and told that I would be paying pretty much 100$ or so extra because they failed to purchase the correct part for my car. They then told me it was going to be HOURS until the car was ready due to the part not being there so I not only had to pay more for the part they mis ordered but had to wait an extra 2 hours or so for the car to be ready. Looking back I should’ve demanded they cover the difference for their own employees mistake and it is upsetting that that was not offered for the massive inconvenience. I passed emissions that’s worth one extra star I suppose.

Did the Gold level csr cleaning . It was okay. All the staff was very nice

Upfront admission: This is the first time I’ve taken my beloved 2018 Ford F-150 with 60K miles to Honest-1 Auto Care. I needed an oil change and my AC stopped blowing cold. I called them on a Friday at about 4PM. I asked JOEL if it was better to bring it in tonight or before they opened on a Saturday at 8AM. They said just show up tomorrow and we’ll get to it as we can. I was there at 7:50 AM for a drop off. They did not contact me until 3PM on Saturday to say that they haven’t fixed the AC yet but they have changed the full synthetic oil ($107 - $15 website coupon) and tested several other fluid with “corrosivity strips.” Both the brake fluid ($125) and radiator coolant fluid ($170) tested “bad.” I gave approval to move forward. Hey, I’m not a mechanic nor have access to these “magic testing strips.” I received a call at 4:30 PM on the same day (Saturday) that the AC had been charged but the compressor is not coming on. It’s too late to diagnose so we’ll have to keep until Monday. Monday comes and I receive a call at 4PM when they said the AC compressor is dead. $1,284 to replace it. In for a penny, in for a pound. They claim the part is in town and can be received early enough on Tuesday to have it back to me. Tuesday comes and instead of a call saying your truck is done (in time for my Social Distortion concert which I made them aware of) they now say the entire system is “flooded with contaminants” and we’ll need to replace the condenser and extension value. Now they have me over a barrel. No additional discounts are mentioned nor offered. I received word the truck was done at 5:45PM and to come pick it up in the next 15 minutes or wait until tomorrow. I took my truck in for AC service and oil change. I leave paying $3,394.16. Was it required? Again, only people with car maintenance knowledge can judge. Will I ever recommend them? Absolutely not. I’m pretty sure that I covered most of their costs to repair my truck over the 4 days they had it. They did not even thank me for my business. Photos of invoice are included here so you can verify my review.

Honest-1 Auto Care has been my go-to auto repair shop for three years, and I’ve always been very happy with their service. About a month ago, my girlfriend had an issue with her car’s bumper, so we stopped by. They fixed it for us and didn’t charge us anything. Their honesty and kindness are exactly why I keep coming back. Highly recommended!

These guys were great had no idea what to do with tires and they helped me out! :)

The only auto repair shop I trust! My experience is they are friendly and honest! I highly recommend them for work and honesty!!

Chris was amazing from start to finish. He was honest, communicated everything clearly, and went above and beyond to make sure I understood what my car needed. Really appreciate the great service and transparency. Highly recommend Chris and the team at Honest-1 Auto Care!

I came to Honest-1Auto Care without an appointment and asked if they could check my car battery which wouldn't start earlier in the day. The battery was close to 3 years old and had to be replaced. Had they had one in stock, they would have replaced it right away. But they had to get one from a local warehouse. After about an hour's wait, I was on my way again. The Honest-1 team is great!